Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

 

You are entitled to cancel your order within 2 day from the date of the acknowledgement sent from us and return the goods within 5 working days for a full refund if faulty. Do this by contacting us by email berkshire.stoneware@gmail.com or telephone  07778 643826 or 07855 747537 and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or not as described. Any goods returned should be in salable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

 

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceable of the remainder.